Shallow Subsidy Case Manager

The Whole Child Mental Health & Housing Services • Downey, CA

4d

About The Position

The Shallow Subsidy Case Manager supports families with children, transitional-aged youth (TAY), and single individuals transitioning into permanent housing through a community-based scattered-site model. The role provides light-touch support intended to help participants break the cycle of homelessness, build housing stability, and strengthen independent living while minimizing disruption and supporting long-term housing permanency.

The Case Manager connects eligible participants with medical, educational, social, prevocational, rehabilitative, employment, and other community services. The work applies Trauma-Informed, Housing First, Harm Reduction, and Low Barrier practices. It includes assessment, housing planning, resource linkage, ongoing support, landlord communication, tenant education, and follow-up after placement. The position is based in an office and also involves frequent travel to clients’ homes, schools, housing appointments, and community events using a personal motor vehicle.

Requirements

• Bachelor’s degree in social work, psychology, or another mental health-related discipline.
• At least 4 years of work experience related to Housing Navigation or rehabilitative services in a mental health setting.
• Valid California driver’s license and valid auto insurance.
• Personal motor vehicle available for frequent travel between offices, housing appointments, and community events.
• Ability to solve practical problems and work with varied circumstances where limited standardization exists.
• Ability to interpret instructions provided in written, oral, diagram, or schedule form.
• Ability to perform the position’s duties effectively and safely, with reasonable consideration for physical impairments.

Responsibilities

• Conduct comprehensive needs assessments with families, TAY, and single individuals, and link them to resources such as health insurance, housing, and low-cost childcare.
• Provide light-touch case management, including support with independent living and money management skills, employment linkage, benefits establishment, and co-located services.
• Collaborate with clients to develop housing plans addressing short- and long-term housing goals.
• Identify internal and external resources to help clients address stressors related to homelessness, domestic violence, substance abuse, and other concerns.
• Provide ongoing case management, assess progress, and adjust treatment plan outcomes as needed.
• Maintain regular, open communication with landlords to promote housing success.
• Educate tenants about their rights and responsibilities, housing discrimination, and communication with landlords.
• Conduct crisis and risk assessments in consultation with a supervisor or team.
• Attend community meetings and case conferences as requested to present information about housing services, referral processes, and eligibility criteria.
• Follow up with clients to support successful placement and housing permanency for six months, including monthly office- and field-based follow-up meetings.
• Use a “whatever-it-takes” approach to help clients retain housing and develop independent living.
• Complete and submit progress notes within 72 hours using the agency’s electronic record system (HMIS).
• Perform other duties as assigned by the Shallow Subsidy Supervisor.

Benefits

• Full benefits package after 30 days of employment.
• Free standard HMO health, dental, and vision plans.
• 401(k) plan with 4% employer match.
• Vacation time accruing to 10 days annually, increasing with seniority.
• 5 paid sick days annually.
• 14 paid holidays annually.
• Opportunity for growth.
• Bilingual stipend, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level