Property Manager-Harper House, Columbia, MD

Enterprise Community Partners•Columbia, MD

1d•$61,127 - $76,700

About The Position

The Property Manager provides leadership, direction, and oversight of the overall operations of Harper House, ensuring a safe and attractive living environment, excellent resident service and satisfaction, associate engagement, operational efficiency, and strong financial results. The role oversees property operations, marketing, financial management, and maintenance, and is accountable for meeting mission, quality, safety, and performance standards. The Property Manager leads the property team; develops and monitors operating budgets and maintenance plans; oversees leasing, occupancy, rent collection, compliance, safety, resident services, and operational reporting; and builds resident and community relationships. The position also supports other communities as assigned and performs other duties as assigned.

Requirements

At least three years of property management experience or management experience in a related field.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
Demonstrated experience and a solid track record in marketing and leasing.
Strong financial acumen, including the ability to understand basic financial statements and manage expenses and revenue within budgets.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment with strong organizational and follow-up skills and the ability to manage multiple priorities.
Strong verbal and written English communication skills for interacting with associates, residents, and external agencies.
Ability to use reason, logic, and advanced problem-solving skills to resolve complex or sensitive issues.
English reading ability sufficient to understand policies, procedures, safety notices, business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to quickly master new applications.
Excellent interpersonal skills, a positive attitude, enthusiasm, energy, and strong customer-service orientation.
Strong attention to detail.
Ability to handle a high volume of telephone calls.

Nice To Haves

At least two years of supervisory experience is preferred.

Responsibilities

Oversee property operations, marketing, financial management, and maintenance.
Attract, retain, coach, motivate, and lead a high-performance team, holding team members accountable for performance standards.
Monitor the building, grounds, and surrounding areas to maintain a safe, clean, and attractive community.
Develop the annual operating budget and maintenance plans; monitor expenses, revenues, and financial metrics; and recommend adjustments to meet targets.
Communicate with residents, associates, management, and guests, and address concerns promptly and professionally.
Implement and monitor compliance with company policies, procedures, and external regulatory requirements.
Lead on-site and off-site sales and marketing activities to meet occupancy goals; monitor market and competitive conditions and adjust strategies as needed.
Ensure compliance with the Fair Housing Act; show and lease apartments, qualify prospective residents in accordance with program requirements, and manage lease renewals.
Collect rents, manage delinquencies and collections, and maintain accurate records.
Implement and monitor safety protocols and promote a culture of safety.
Promote resident services initiatives and engage residents in social and educational activities and events.
Prepare, monitor, and distribute operational and financial reports.
Attend required training and ensure associates are trained and understand their job responsibilities.
Identify succession candidates and implement career development plans for property-level associates.
Manage all property staff, including interviewing, hiring, training, assigning and directing work, evaluating performance, addressing complaints, and resolving problems.
Support other communities as assigned by management and perform other duties as assigned.