Regional Property Manager-Baltimore or Columbia HD Office, MD.

Enterprise Residential • Baltimore, MD

10d • $100,000 - $127,000 • Hybrid

About The Position

Provides leadership, direction, and oversight of operations for a large portfolio of residential properties, which may be located in Maryland, Washington, DC, Virginia, and/or Pennsylvania. The role focuses on providing residents with a safe, attractive living environment and associates with a positive workplace while supporting service quality, resident satisfaction, associate engagement, operational efficiency, and financial performance. This is a hybrid position with 3–4 onsite days each week at either the Baltimore or Columbia headquarters office. The manager’s primary office location is assigned by their manager for regular in-person attendance and meetings; video conferencing is used frequently.

The Regional Property Manager leads 7–10 Property Managers and their teams. The role oversees budgets, maintenance plans, marketing and occupancy performance, operational systems, expenses, reporting, safety practices, resident services, regulatory compliance, and the physical condition and improvement needs of properties. The manager also resolves escalated issues, develops staff, and stays informed about industry practices and local market conditions. The work week is intended to be 40 hours, though additional work time will likely be required given the nature and administrative demands of property management.

Requirements

• At least five years of property management experience or management experience in a related field.
• At least three years of supervisory experience.
• At least three years of multiple-site residential management experience.
• High school diploma or GED.
• Strong financial acumen, including ability to understand basic financial statements and manage expenses and revenue within budgets.
• Demonstrated experience and a solid track record in marketing and leasing.
• Ability to lead, direct, and motivate others to innovate and excel.
• Ability to work in a fast-paced environment, with strong organization, follow-up, and prioritization skills.
• Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.
• Ability to use reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues.
• Ability to read English well enough to understand policies, procedures, safety notices, business correspondence, and related documentation.
• Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to learn new applications quickly.
• Excellent interpersonal skills, positive attitude, enthusiasm, energy, and strong attention to detail.
• Strong customer service orientation toward older adults.
• Ability to handle a high volume of telephone calls.
• Possess and maintain timely and reliable transportation.

Nice To Haves

• Bachelor’s degree.
• NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.

Responsibilities

• Lead, motivate, coach, and develop Property Managers and their teams; hold them accountable for mission, quality, safety, and performance objectives.
• Oversee property operating budgets and maintenance plans, and provide coaching, direction, and corrective action to achieve objectives and financial targets.
• Monitor community sales performance and ensure effective marketing and achievement of occupancy goals.
• Work with Home Office support departments to implement and maintain operational systems, processes, and controls consistent with Enterprise Residential standards and applicable regulations.
• Establish effective communication strategies and promote timely information sharing and openness.
• Monitor, review, and approve property expenses, including payroll and vendor invoices.
• Interact with residents, agencies, vendors, and others to resolve escalated issues.
• Prepare, analyze, monitor, and distribute operational and financial reports, and respond appropriately to results.
• Assess the physical condition, maintenance needs, and capital improvement needs of buildings, grounds, and surrounding areas.
• Partner with Resident Services to provide initiatives at assigned communities, support active programs, and encourage resident participation in social, educational, and planned activities and events.
• Ensure property teams implement and routinely practice community safety protocols; model and reinforce a culture of safety.
• Identify talent within properties and develop associates for future opportunities.
• Stay current on industry trends, best practices, local markets, and relevant conditions, and keep management informed.
• Ensure compliance with federal, state, and local regulations and Enterprise Residential policies, procedures, standards, and mission.
• Perform other duties as assigned.
• Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.

Benefits

• Annual performance bonuses.
• Generous paid leave programs.
• Dental, health, and vision care plans.
• Adoption and surrogacy support.
• Flexible work arrangements.
• Health advocacy, an Employee Assistance Program (EAP), and mental health benefits.
• Financial education and wellness programs.
• 401(k) plan with employer matching contributions.
• Learning and development opportunities, including tuition reimbursement for job-related courses and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED