Assistant Manager- Columbia, MD

EssilorLuxottica Group•Columbia, MD

1d•$22 - $35

About The Position

The Assistant Manager drives profitable sales growth by developing a positive and productive retail-selling environment. The role focuses on excellent customer service, customer and associate retention, and doctor satisfaction. The Assistant Manager works with the Store Manager to guide the business, coach and develop retail staff, support sales and exam-conversion initiatives, and ensure the store meets merchandising, presentation, and brand standards. This is a full-time position at a Pearle Vision store in Columbia, Maryland. The listed pay range is $22.41–$34.95. A competitive bonus and/or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.

Requirements

High school diploma or comparable experience, typically achieved with 2+ years as an Optical Associate.
2+ years of experience as an Optical Associate or a high school diploma.
Proven track record of sales growth through sales skills and accountability for sales results.
Proven experience and results in a retail or customer service establishment.
Ability to facilitate, train through practice and role-play, coach, and develop results-oriented, customer-oriented, retail/sales-oriented associates or teams.
Ability to recruit and select associates or teams.
Ability to present and implement decisive, creative solutions to issues and opportunities for business growth.
Ability to communicate enthusiastically and concisely to meet or exceed customer expectations and foster positive, results-oriented associate and doctor relationships.
Success in store merchandising and attention to detail.
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

Responsibilities

Drive profitable store sales and foster a retail-selling culture through NECE.
Attain planned sales goals, comparable-store sales growth, and store goals.
Increase customer transactions through coaching and oversight of retail staff.
Manage payroll costs and gross margin in accordance with company standards.
Coach, develop, and motivate staff, and ensure training timelines are met.
Oversee the sales floor and monitor retail staff’s NECE skills.
Discuss accountability and performance with retail staff.
Partner with the Store Manager on business direction and communicate areas of opportunity.
Develop professional business relationships with doctors.
Support quality eye exams and exceptional customer satisfaction as measured by NPS.
Monitor repeat customers and customer retention.
Ensure coverage and quality of hours.
Implement retail-selling initiatives to increase exams and conversion of exams to sales.
Recruit, train, develop, motivate, and retain associates through networking, interviewing, selection, communication, productivity support, development, and manpower planning.
Ensure effective store merchandising and presentation, including planograms, interior and exterior visual appearance, signage, cleanliness, housekeeping, associate presentation, marketing programs, and brand standards.