Test Center Administrator (Columbia, MD)

Pearson•Columbia, MD

2d•Onsite

About The Position

Pearson VUE is hiring a part-time Test Center Administrator at its Columbia, Maryland test center. The position is responsible for secure exam delivery and providing superior customer service in a comfortable, friendly environment. Starting pay is $17.75 per hour, and the role is eligible for accrued paid sick time. The position is strictly part-time, scheduled for 15 to 18 hours per week, with an expectation to work additional hours if needed. Schedules are provided at least two weeks in advance. Candidates must be available for flexible shifts Monday through Saturday between 7 a.m. and 8 p.m., including about two Saturdays per month; occasional Sunday shifts may be needed.

Requirements

High school diploma or equivalent.
Flexibility in work hours and days.
Beginner to intermediate experience with Microsoft Office, including Word, Excel, and Outlook.
Ability to sit for long periods and escort candidates to and from the testing room.
Ability to bend, stoop, and lift up to 20 pounds with reasonable accommodation.
Comfort working in a quiet testing environment; ability to hear soft voices and see details from a distance.

Nice To Haves

At least one year of customer service experience is preferred.
Experience proctoring or invigilating exams is highly preferred.

Responsibilities

Follow testing procedures and company policies, using careful judgment.
Check in candidates, verify identification, and explain the examination process.
Proctor or invigilate candidates during examinations.
Troubleshoot technical issues with internal departments.
Perform light housekeeping, including vacuuming floors and sanitizing keyboards after each candidate finishes an examination.
Perform other duties as assigned.