Transient - Test Center Administrator

Louisiana State University•Alexandria, VA

10d•Onsite

About The Position

The Test Center Administrator (TCA) works in the LSUA Testing Center and reports to the Testing Coordinator. The TCA helps maintain a fast-paced, professional testing environment by greeting examinees, verifying identification, and supervising test administration in accordance with Testing Center guidelines. The role is responsible for site and test security and for maintaining a clean, comfortable testing environment. The TCA handles problems in a professional and caring manner.

Requirements

Work well with people in a professional environment.
Be able to memorize and correctly remember information about protocols and uphold those protocols.
Learn new technical skills quickly and well.

Nice To Haves

Past experience working with people in fast-paced environments.
Excellent customer service skills.
Technical skills with Word, Excel, Outlook, and computer software generally.

Responsibilities

Maintain working knowledge of policies, practices, and procedures.
Greet examinees and verify identification.
Handle unacceptable identification or authorization-to-test documentation according to center standards.
Maintain client confidentiality.
Operate computer equipment.
Organize office supplies and inventory.
Maintain the office environment to required standards.
Identify and report problems occurring at the site.
Resolve examinee or building problems, or report them to the supervisor.
Contact property management to address environmental conditions and maintain a comfortable testing experience.
Manage examinee misconduct, including security breaches or inappropriate or threatening behavior, according to Testing Center standards.
Refer examinees, clients, and members of the public to appropriate sources for situations outside the TCA’s authority.
Accept responsibility for special projects assigned by the manager.