Test Center Administrator (PT)

Prometric • Des Moines, IA

2d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and supports people taking important computer-based exams. The role involves verifying candidate identification, monitoring exams, and applying strict policies and procedures to protect exam integrity. The position is part-time, set at 20 hours per week, with an expectation to work additional hours if needed. Hours vary, and flexible scheduling is required. The site may operate Monday through Saturday from 7 a.m. to 6 p.m.; Saturday availability is required, occasional evening hours are required, and Sunday hours may be possible. The ideal candidate can work a variety of shifts Monday through Saturday between 7 a.m. and 10 p.m. Schedules are provided two weeks in advance.

The work takes place in an office-style test center in West Des Moines, Iowa. The position requires customer-facing communication, careful attention to security, report writing, and the ability to move through and maintain the testing environment. Employees hired for 20 or more hours may receive the listed perks, including paid holidays, paid training, sick time, a 401(k), an Employee Assistance Program, and a vision flexible spending account.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Availability for Saturday work and flexibility to work a variety of shifts; occasional evening hours are required and Sunday hours may be possible.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including use of wands.
• Continuously monitor candidates while they complete exams.
• Report and/or resolve candidate issues promptly.
• Maintain a secure test center environment and safeguard test center materials.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Work flexibly according to Prometric's operating days and scheduling needs.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.
• Maintain computers in the lab and office setting, maneuvering in tight spaces while following safety protocols.
• Pack equipment for shipping or unpack it for installation as needed.

Benefits

• 12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision flexible spending account.
• For full-time employees: legal benefits and vacation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED