Test Center Administrator (PT)

Prometric • Houston, TX

2d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its test centers and helps manage a fast-paced environment for candidates taking important exams. The role verifies candidate identification, monitors exams, and follows strict policies and procedures to protect exam integrity and provide candidates with a fair, comfortable testing experience.

This is a strictly part-time position of 20 hours per week, with an expectation to work additional hours when needed. Hours vary, and schedules are provided two weeks in advance. The site may operate Monday through Saturday, 7 a.m. to 6 p.m.; Saturday availability is required, evening hours may occasionally be required, and Sunday hours are possible. Candidates should be available for a variety of shifts Monday through Saturday between 7 a.m. and 10 p.m. and be open to flexible scheduling.

The position is based at Prometric’s test center at 8203 Willow Place Dr S., Suite 420, Houston, Texas 77070. The work takes place in an office and testing-center environment.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Availability to work Saturdays and flexible shifts; occasional evening work may be required, and Sunday hours are possible.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to physically move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to physically maneuver in tight spaces while maintaining safety protocols.

Nice To Haves

• College experience.
• Teamwork.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates while they complete exams.
• Report and/or resolve candidate issues promptly.
• Maintain a secure environment and safeguard test center materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Flex scheduling based on Prometric’s days of operation.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.
• Escort candidates to and from the testing room and move through the test room every 8–10 minutes.
• Maintain computers in the lab and office setting while following safety protocols.

Benefits

• 12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision FSA.
• Legal vacation for employees hired full time.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED