Test Center Administrator (PT)

Prometric • Des Moines, IA

3d • $14 • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its testing centers and helps maintain a secure, well-controlled environment for people taking computer-based exams. The role involves verifying candidate identification, monitoring exams, and applying testing policies and procedures to protect exam integrity while providing candidates with a fair and comfortable testing experience.

This is a strictly part-time position, scheduled for 20 hours per week, with the expectation of working additional hours if needed. Hours vary, and candidates must be available for flexible scheduling Monday through Saturday, with Saturday availability required. The site may operate from 7:00 a.m. to 6:00 p.m.; the posting also notes availability for shifts between 7:00 a.m. and 10:00 p.m., occasional evening hours, and possible Sunday hours. Schedules are provided two weeks in advance. The role is based at Prometric’s West Des Moines, Iowa test center in an office setting. Paid training is provided.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience; examples include call center, retail, or restaurant work.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack it for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Availability for flexible scheduling; Saturday availability is required.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in the lab and office setting, including physically maneuvering in tight spaces while following safety protocols.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain a secure environment and safeguard test center materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric’s days of operation.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.

Benefits

• 12 paid holidays annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision coverage.
• Flexible Spending Account (FSA).
• Legal benefit for full-time employees.
• Vacation for full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED