Test Center Administrator (PT)

Prometric • Smyrna, GA

20h • Onsite

About The Position

The Test Center Administrator (TCA) serves as the face of Prometric at its test centers and helps maintain a secure, controlled environment for people taking computer-based exams. The role involves verifying candidate identification, monitoring exams, enforcing testing policies and guidelines, and supporting a fair and comfortable testing experience. Prometric employs more than 600 Test Center Administrators worldwide.

This is a strictly part-time position of 20 hours per week, with hours varying and an expectation to work additional hours if needed. Schedules are provided two weeks in advance. The site may operate Monday through Saturday from 7 a.m. to 6 p.m.; Saturday availability is required. Occasional evening hours are required, Sunday hours are possible, and candidates must be open to flexible scheduling, including shifts between 7 a.m. and 10 p.m. on operating days.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience, such as call center, retail, or restaurant experience.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, and to pack equipment for shipping or unpack it for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in a lab and office setting by maneuvering physically in tight spaces while following safety protocols.
• Saturday availability and flexibility to work varying shifts; occasional evening hours are required and Sunday hours are possible.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including use of wands.
• Continuously monitor candidates while they complete exams.
• Report and/or resolve candidate issues promptly.
• Maintain a secure environment and protect test center materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Adapt to scheduling needs based on Prometric days of operation.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.

Benefits

• 12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision FSA.
• Legal benefits for full-time employees.
• Vacation for full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED