Test Center Administrator (PT)

Prometric • Ashwaubenon, WI

7d • $16 • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its testing centers and helps maintain a secure, fair, and comfortable environment for candidates taking computer-based exams. The role involves verifying candidate identification, conducting security checks, monitoring exams, applying testing policies and procedures, and addressing candidate issues. This is a strictly part-time position of 20 hours per week, with an expectation to work additional hours if needed. Hours vary, and schedules are provided two weeks in advance. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; Saturday availability and occasional evening hours are required, and Sunday hours are possible. Candidates must be open to flexible scheduling, including shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m.

The position is based in an office-setting test center in Ashwaubenon, Wisconsin. Employees hired for 20 or more hours receive paid holidays, paid training, prorated sick time, a 401(k), an Employee Assistance Program, vision coverage, and an FSA. Additional vacation and legal benefits are listed for full-time employees.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience, such as in a call center, retail, or restaurant setting.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in a lab and office setting, including maneuvering in tight spaces while following safety protocols.
• Availability for flexible scheduling; Saturday availability and occasional evening hours are required.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including use of wands.
• Continuously monitor candidates while they complete exams.
• Report and/or promptly resolve candidate issues.
• Maintain a secure environment and safeguard test center materials.
• Ensure each candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Flex scheduling based on Prometric's days of operation.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.

Benefits

• 12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision coverage.
• Flexible spending account (FSA).
• Vacation for full-time employees.
• Legal benefits for full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED