Test Center Administrator (PT)

Prometric • Mountlake Terrace, WA

20h • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its test centers and helps maintain a secure, fair, and comfortable environment for people taking exams. The role involves verifying candidate identification, monitoring exams, applying test-center policies and procedures, and safeguarding exam integrity. This is a strictly part-time position of 20 hours per week, with hours that vary and an expectation to work additional hours if needed. Schedules are provided two weeks in advance. The site may operate Monday through Saturday, 7 a.m. to 6 p.m.; the ideal candidate can work a variety of shifts Monday through Saturday between 7 a.m. and 10 p.m. Saturday availability is required, occasional evening hours are required, and Sunday hours are possible. Flexible scheduling is required.

The role is based at the Mountlake Terrace, Washington test center. Employees hired for 20 or more hours are offered 12 paid holidays off annually, based on work schedule and start date; paid training; sick time prorated based on start date; a 401(k); an Employee Assistance Program; and Vision FSA. The posting also describes an office-setting environment and notes there are no sales quotas, inventory or stocking duties, floor moves, or overnight shifts.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience; examples include call center, retail, or restaurant work.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed, accurate reports and correspondence.
• Ability to multitask and handle small tools, and pack equipment for shipping or unpack it for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in the lab and office setting by maneuvering in tight spaces while following safety protocols.
• Availability to work Saturdays and occasional evening hours; flexible scheduling is required.

Nice To Haves

• College experience is a plus.

Responsibilities

• Maintain and apply expert knowledge of test-center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates as they complete exams.
• Report or resolve candidate issues with urgency.
• Maintain a secure environment and protect test-center materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences that fall outside company guidelines.
• Adapt to scheduling needs based on Prometric’s days of operation.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.

Benefits

• 12 paid holidays off annually for employees hired for 20 or more hours, based on work schedule and start date.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision FSA.
• Legal vacation for employees hired full time; this position is strictly part-time and does not qualify for this full-time perk.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED