Test Center Administrator (PT)

Prometric•Grand Rapids, MI

8d•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and supports candidates taking computer-based exams. The role involves verifying candidate identification, monitoring exams, and applying strict policies and procedures to protect exam integrity. TCAs help maintain a secure environment while providing candidates with a fair and comfortable testing experience. This is a strictly part-time position of 20 hours per week, with the expectation of working additional hours if needed. Hours vary, and the schedule is provided two weeks in advance. The site may operate Monday through Saturday, 7:00 a.m. to 6:00 p.m.; Saturday availability is required. The ideal candidate is open to flexible scheduling Monday through Saturday between 7:00 a.m. and 10:00 p.m. Occasional evening hours and possible Sunday hours may be required. The position is based at the Grand Rapids, Michigan test center. It is an office-setting environment. Employees hired for 20 or more hours receive the listed perks, including paid holidays, paid training, sick time prorated by start date, a 401(k), an Employee Assistance Program, vision coverage, and an FSA.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience; examples include call center, retail, or restaurant work.
Must be at least 18 years old.
Ability to communicate professionally and effectively with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
Ability to bend, stoop, and lift up to 40 pounds.
Ability to remain stationary for extended periods while administering exams.
Visual ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Saturday availability and flexibility to work varied shifts; occasional evening hours and possible Sunday hours may be required.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including using wands.
Continuously monitor candidates as they complete exams.
Report and/or resolve candidate issues with urgency.
Maintain a secure environment and secure materials in the test center at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Be flexible with scheduling based on Prometric days of operation.
Represent Prometric’s vision, mission, and values.
Safeguard the test center from misconduct.
If applicable, digitally scan and record candidate fingerprint identification.
Move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Maintain computers in the lab and office setting, physically maneuvering in tight spaces while following safety protocols.

Benefits

12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
Paid training.
Sick time prorated based on start date.
401(k).
Employee Assistance Program.
Vision coverage.
FSA.
No selling or quotas.
Office-setting environment.
No inventory, stocking, floor moves, or overnight shifts.
Legal vacation for employees hired full time.