Test Center Administrator (PT)

Prometric • Amarillo, TX

7d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and helps provide a secure, fair, and comfortable environment for people taking computer-based exams. The role involves verifying candidate identification, monitoring exams, applying test-center policies and procedures, and safeguarding the integrity of exams. It is a strictly part-time position scheduled for 20 hours per week, with an expectation to work additional hours if needed. Hours vary, and schedules are provided two weeks in advance. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; Saturday availability is required, occasional evening hours are required, and Sunday hours are possible. Candidates must be open to flexible scheduling, with shifts potentially scheduled Monday through Saturday between 7:00 a.m. and 10:00 p.m.

The position is based at the Wellington Office Park test center in Amarillo, Texas. Paid training is provided. Employees hired for 20 or more hours receive the listed perks, while vacation and legal benefits are specified for full-time employees.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience; examples include call center, retail, or restaurant work.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, and to pack equipment for shipping or unpack equipment for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to physically move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to physically maneuver in tight spaces while maintaining safety protocols.
• Availability to work Saturdays and flexibility to work a variety of shifts; occasional evening hours are required and Sunday hours are possible.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates while they complete exams.
• Report and/or resolve candidate issues promptly.
• Maintain a secure environment and safeguard test center materials.
• Help ensure each candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Adjust availability and scheduling to align with Prometric operating days.
• Represent Prometric’s vision, mission, and values.
• Protect the test center from misconduct.
• Digitally scan and record candidate fingerprints when applicable.
• Write detailed and accurate reports and correspondence.
• Handle small tools and pack equipment for shipping or unpack equipment for installation.
• Maintain computers in the lab and office setting, including maneuvering in tight spaces while following safety protocols.
• Move through the test room every 8–10 minutes and escort candidates to and from the testing room.

Benefits

• 12 paid holidays off annually, based on work schedule and start date.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision FSA.
• For full-time employees: legal benefits and vacation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED