Test Center Administrator (PT)

Prometric•Raleigh, NC

1d•$17•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and helps maintain a secure, fair, and comfortable computer-based testing environment. The role involves verifying candidate identification, monitoring exams, applying test center policies and procedures, and protecting exam integrity. The position is strictly part-time at 20 hours per week, with an expectation to work additional hours if needed. Hours vary, and schedules are provided two weeks in advance. The site may operate Monday through Saturday from 7 a.m. to 6 p.m.; Saturday availability and occasional evening hours are required, and Sunday hours are possible. Candidates should be open to flexible scheduling, including shifts Monday through Saturday between 7 a.m. and 10 p.m. The position is based at 3200 Spring Forest Road, Suite 212, Raleigh, NC 27616, in an office setting. Prometric describes its mission as designing and delivering high-quality, innovative testing solutions anytime and anywhere, serving more than 7 million test takers annually at testing locations in 180 countries.

Requirements

High school diploma or equivalent required.
At least one year of in-person customer service experience required; examples include call center, retail, or restaurant work.
Must be at least 18 years old.
Communicate professionally and effectively with candidates and coworkers.
Write detailed and accurate reports and correspondence.
Multitask and handle small tools; pack equipment for shipping or unpack it for installation.
Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
Bend, stoop, and lift up to 40 pounds.
Remain stationary for extended periods while administering exams.
Move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Maintain computers in a lab and office setting, physically maneuvering in tight spaces while following safety protocols.
Availability to work Saturdays and occasional evenings; open to flexible scheduling.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify identification.
Perform required security checks, including using wands.
Continuously monitor candidates as they complete exams.
Report and/or resolve candidate issues with urgency.
Maintain a secure environment and protect test center materials at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Remain flexible with scheduling based on Prometric's days of operation.
Represent Prometric's vision, mission, and values.
Safeguard the test center from misconduct.
When applicable, digitally scan and record candidate fingerprint identification.

Benefits

12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
No selling or quotas.
Office setting environment.
No inventory, stocking, floor moves, or overnight shifts.
Paid training.
Sick time prorated based on start date.
401(k).
Employee Assistance Program.
Vision coverage.
Flexible spending account (FSA).