Test Center Administrator (PT)

Prometric•New Castle, DE

1d•$18•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its testing centers and helps maintain a secure, professional, and comfortable computer-based testing environment. The role involves verifying candidate identification, monitoring exams, enforcing test center policies, and protecting exam integrity. This is a strictly part-time position of 20 hours per week, with an expectation to work additional hours if needed. Schedules are provided two weeks in advance, and flexible availability is required. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; Saturday availability and occasional evening hours are required, and Sunday hours are possible. Candidates should be available for varied shifts Monday through Saturday, with work hours potentially extending between 7:00 a.m. and 10:00 p.m. The position is based at the Prometric test center at 100 Commons Blvd #430, New Castle, Delaware 19720. The work is in an office setting. Employees hired for 20 or more hours receive the listed perks, including paid holidays, paid training, prorated sick time, a 401(k), an Employee Assistance Program, vision coverage, and an FSA. Applicants must be at least 18 years old, have a high school diploma or equivalent, and have at least one year of in-person customer service experience. College experience is a plus. The job requires professional communication and reporting skills, familiarity with Windows-based computer programs, the ability to multitask and handle small tools and equipment, and the physical ability to meet the listed movement, lifting, and visual requirements.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience, such as call center, retail, or restaurant experience.
Must be at least 18 years old.
Ability to communicate professionally and effectively with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Ability to multitask and handle small tools, pack equipment for shipping, or unpack it for installation.
Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
Ability to bend, stoop, and lift up to 40 pounds.
Ability to remain stationary for extended periods while administering exams.
Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Visual ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Ability to maintain computers in a lab and office setting, including maneuvering physically in tight spaces while following safety protocols.
Flexible availability for varied shifts; Saturday availability and occasional evening hours are required.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including using wands.
Continuously monitor candidates as they complete exams.
Report and/or resolve candidate issues with urgency.
Maintain a secure environment and safeguard test center materials at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Be flexible with scheduling based on Prometric days of operation.
Represent Prometric’s vision, mission, and values.
Safeguard the test center from misconduct.
When applicable, digitally scan and record candidate fingerprint identification.

Benefits

12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
Paid training.
Sick time prorated based on start date.
401(k).
Employee Assistance Program.
Vision coverage.
Flexible spending account (FSA).
No selling or quotas.
Office setting environment.
No inventory, stocking, floor moves, or overnight shifts.