Test Center Administrator (PT)

Prometric • Norwalk, CT

23h • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in test centers and helps maintain a secure, controlled computer-based testing environment for candidates taking exams. The role involves verifying candidate identification, monitoring exams, applying test center policies and procedures, and upholding exam integrity while providing candidates with a fair and comfortable testing experience.

This is a strictly part-time position scheduled for 20 hours per week, with an expectation to work additional hours if needed. Hours vary, and schedules are provided two weeks in advance. The site may operate Monday through Saturday from 7 a.m. to 6 p.m.; candidates must be available on Saturdays. The ideal candidate can work a variety of shifts Monday through Saturday, with hours potentially extending between 7 a.m. and 10 p.m. Occasional evening hours and possible Sunday hours may be required. Flexible scheduling is required.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience; call center, retail, and restaurant experience are examples.
• Must be at least 18 years of age.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, and pack equipment for shipping or unpack it for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to physically maneuver in tight spaces while maintaining safety protocols.
• Availability to work Saturdays and flexible shifts; occasional evenings and possible Sundays may be required.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates while they complete exams.
• Report and/or urgently resolve candidate issues.
• Maintain a secure environment and safeguard test center materials at all times.
• Ensure each candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric's days of operation.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.
• Write detailed and accurate reports and correspondence.
• Handle small tools and pack equipment for shipping or unpack equipment for installation.
• Maintain computers in the lab and office setting while following safety protocols.

Benefits

• 12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision benefits.
• Flexible spending account (FSA).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED