Test Center Administrator (PT)

Prometric • New Castle, DE

10d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and helps maintain a secure, controlled environment for people taking exams. The role involves verifying candidate identification, monitoring exams, and applying policies and procedures to protect exam integrity while providing candidates with a fair and comfortable testing experience.

This is a strictly part-time position for 20 hours per week, with an expectation to work additional hours if needed. Hours vary, and schedules are provided two weeks in advance. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; Saturday availability is required, and occasional evening hours and possible Sunday hours may be needed. Candidates should be open to flexible scheduling, including shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m.

The position is based at the Prometric test center at 100 Commons Blvd #430, New Castle, Delaware 19720. Employees hired for 20 or more hours receive the listed perks, including paid holidays, paid training, sick time, 401(k), an Employee Assistance Program, vision, and FSA.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience, such as call center, retail, or restaurant experience.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in a lab and office setting by maneuvering in tight spaces while following safety protocols.
• Availability to work Saturdays and flexibility to work varied shifts; occasional evening hours and possible Sunday hours may be required.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including use of wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues promptly.
• Maintain a secure environment and protect test center materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Adjust availability to support Prometric's days of operation and scheduling needs.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center from misconduct.
• Digitally scan and record candidate fingerprint identification, if applicable.

Benefits

• 12 paid holidays off annually, based on work schedule and start date.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision.
• FSA.
• Legal assistance.
• Vacation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED