Test Center Administrator (PT)

Prometric • Grand Rapids, MI

9d • $17 • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its testing centers and helps maintain a secure, controlled environment for people taking important exams. TCAs verify candidate identification, monitor computer-based exams, and follow policies and procedures to protect exam integrity. They work in a fast-paced office setting and help provide every candidate with a fair and comfortable testing experience.

This is a strictly part-time position of 20 hours per week, with an expectation to work additional hours if needed. Hours vary, and the role requires Saturday availability and flexible scheduling. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; candidates should also be available for shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m. Occasional evening hours are required, and Sunday hours are possible. Schedules are available two weeks in advance.

The position is based at Prometric’s test center at 2301 Burton Ave, Suite #101, Grand Rapids, MI 49546. Prometric provides paid training. Employees hired for 20 or more hours may receive the listed perks, with some additional perks specified for full-time employees.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience, such as in a call center, retail, or restaurant setting.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in the lab and office setting, including physically maneuvering in tight spaces while following safety protocols.
• Availability for flexible scheduling, including Saturdays; occasional evening hours are required and Sunday hours are possible.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates while they complete exams.
• Report and/or resolve candidate issues promptly.
• Maintain the security of the test center and its materials at all times.
• Help ensure each candidate receives a fair and comfortable testing experience.
• Report occurrences that fall outside company guidelines.
• Adapt scheduling to Prometric’s days of operation.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.

Benefits

• For employees hired for 20 or more hours: 12 paid holidays off annually, based on work schedule and start date.
• For employees hired for 20 or more hours: paid training.
• For employees hired for 20 or more hours: sick time prorated based on start date.
• For employees hired for 20 or more hours: 401(k).
• For employees hired for 20 or more hours: Employee Assistance Program.
• For employees hired for 20 or more hours: vision.
• For employees hired for 20 or more hours: flexible spending account (FSA).
• For full-time employees: legal benefits and vacation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED