Test Center Administrator (PT)

Prometric•Houston, TX

3d•$16•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its testing centers and helps maintain a secure, controlled environment for people taking computer-based exams. The role involves verifying candidate identification, monitoring exams, applying test center policies and procedures, and protecting exam integrity while ensuring candidates have a fair and comfortable testing experience. This is a strictly part-time position of 20 hours per week, with the expectation of working additional hours if needed. Hours vary, and schedules are provided two weeks in advance. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; candidates must be available for Saturday work, flexible shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m., and occasional evening hours. Sunday hours are possible. The position is based at the Prometric test center at 8203 Willow Place Dr S., Suite #420, Houston, TX 77070. It is an office-setting role with paid training. Employees hired for 20 or more hours receive the listed part-time perks. The additional vacation and legal perks listed for full-time employees do not apply to this strictly part-time position.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience, such as in a call center, retail, or restaurant setting.
Must be at least 18 years old.
Ability to communicate professionally and effectively with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
Able to bend, stoop, and lift up to 40 pounds.
Able to remain stationary for extended periods while administering exams.
Able to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Able to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Able to maintain computers in a lab and office setting, including maneuvering in tight spaces while following safety protocols.
Available for Saturday work and flexible scheduling; occasional evening work is required, and Sunday hours are possible.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including using wands.
Continuously monitor candidates while they complete exams.
Report and/or resolve candidate issues with urgency.
Maintain a secure environment and safeguard test center materials at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences that fall outside company guidelines.
Adapt to scheduling based on Prometric's days of operation.
Represent Prometric's vision, mission, and values.
Safeguard the test center from misconduct.
Digitally scan and record candidate fingerprint identification, if applicable.