Test Center Administrator (FT)

Prometric•Philadelphia, PA

5d•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its test centers and supports candidates taking exams in a fast-paced environment. The role verifies candidate identification, monitors exams, and enforces strict policies and procedures to protect exam integrity and provide candidates with a fair and comfortable testing experience. The position is explicitly described as strictly part-time, 20 hours per week, with an expectation to work additional hours if needed. Scheduling is flexible and may include Monday through Saturday, with Saturday availability required, occasional evening hours, and possible Sunday hours. Schedules are provided two weeks in advance.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience.
Must be at least 18 years old.
Ability to communicate professionally and effectively with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Ability to multitask and handle small tools, pack equipment for shipping, or unpack it for installation.
Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
Ability to bend, stoop, and lift up to 40 pounds.
Ability to remain stationary for extended periods while administering exams.
Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Ability to maintain computers in a lab and office setting, including maneuvering in tight spaces while following safety protocols.
Availability to work Saturdays and flexibility to work a variety of shifts; occasional evening hours and possible Sunday hours.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including use of wands.
Continuously monitor candidates as they complete exams.
Report and/or resolve candidate issues with urgency.
Maintain a secure environment and safeguard test center materials.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Represent Prometric's vision, mission, and values.
Safeguard the test center from misconduct.
Digitally scan and record candidate fingerprint identification, if applicable.
Remain flexible with scheduling based on Prometric's days of operation.