Test Center Administrator (FT)

Prometric • Mentor, OH

4d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its test centers and helps maintain a secure, orderly environment for people taking exams. The role involves verifying candidate identification, monitoring exams, following strict policies and procedures, and protecting exam integrity while providing candidates with a fair and comfortable testing experience. The position is full-time in Mentor, Ohio. Hours vary; the site may operate Monday through Saturday from 7 a.m. to 6 p.m., with Saturday availability required, occasional evening hours, and possible Sunday hours. Candidates should be available for flexible scheduling, potentially Monday through Saturday between 7 a.m. and 10 p.m. Schedules are provided two weeks in advance.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience.
• Must be at least 18 years old.
• Communicate professionally and effectively with candidates and coworkers.
• Write detailed and accurate reports and correspondence.
• Multi-task and handle small tools, and pack equipment for shipping or unpack it for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors.
• Ability to maintain computers in lab and office settings, including maneuvering in tight spaces while following safety protocols.
• Availability for flexible scheduling, including required Saturday availability and occasional evening hours.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including use of wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain a secure environment and safeguard test center materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric's days of operation.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.

Benefits

• 12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision FSA.
• Legal benefits for full-time employees.
• Vacation for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED