Test Center Administrator (FT)

Prometric•Phoenix, AZ

5d•Onsite

About The Position

The Test Center Administrator (TCA) serves as the face of Prometric in its test centers and helps maintain a secure, controlled computer-based testing environment. The role involves supporting candidates taking important exams while upholding strict policies and standards for exam integrity. Prometric employs more than 600 TCAs worldwide. The position is full-time, with hours that vary. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; Saturday availability is required, occasional evening hours are required, and Sunday hours are possible. The ideal candidate can work a variety of shifts Monday through Saturday, between 7:00 a.m. and 10:00 p.m., and is open to flexible scheduling. Schedules are available two weeks in advance. The position is based at the Phoenix, Arizona test center.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience, such as call center, retail, or restaurant experience.
Must be at least 18 years old.
Ability to communicate professionally and effectively with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Ability to multitask and handle small tools, and to pack equipment for shipping or unpack it for installation.
Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
Ability to bend, stoop, and lift up to 40 pounds.
Ability to remain stationary for extended periods while administering exams.
Ability to move physically through the test room every 8–10 minutes and escort candidates to and from the testing room.
Visual ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Ability to maintain computers in the lab and office setting by maneuvering in tight spaces while following safety protocols.
Availability to work Saturdays and occasional evenings; flexible scheduling is required.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including using wands.
Continuously monitor candidates as they complete exams.
Report and/or resolve candidate issues with urgency.
Maintain a secure environment and secure materials in the test center at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Be flexible with scheduling based on Prometric's days of operation.
Represent Prometric's vision, mission, and values.
Safeguard the test center from misconduct.
If applicable, digitally scan and record candidate fingerprint identification.