Test Center Administrator (FT)

Prometric•Philadelphia, PA

3d•$20•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its testing centers and helps maintain a secure, controlled computer-based testing environment. TCAs support people taking important exams by verifying candidate identification, monitoring exams, and enforcing policies and procedures that protect exam integrity. The role is based at the West Philadelphia, Pennsylvania test center at 601 Walnut St., Suite 150, and reports to the Test Center Manager. This is a strictly part-time position of 20 hours per week, with an expectation to work additional hours if needed. The site may operate Monday through Saturday, and Saturday availability is required. Occasional evening hours are required, and Sunday work may be possible. The ideal candidate is available for a variety of shifts and flexible scheduling. Schedules are provided two weeks in advance. The position works in an office setting and includes paid training. Prometric describes the role as having no selling or quotas, inventory, stocking, floor moves, or overnight shifts.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience, such as call center, retail, or restaurant work.
Must be at least 18 years old.
Ability to communicate professionally and effectively with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Ability to multitask and handle small tools, and to pack equipment for shipping or unpack it for installation.
Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
Ability to bend, stoop, and lift up to 40 pounds.
Ability to remain stationary for extended periods while administering exams.
Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Ability to maneuver physically in tight spaces while maintaining safety protocols.
Availability to work Saturdays and flexibility to work a variety of shifts; occasional evening hours are required, and Sunday hours are possible.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including using wands.
Continuously monitor candidates while they complete exams.
Report and/or resolve candidate issues promptly.
Maintain a secure environment and secure materials in the test center at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Be flexible with scheduling based on Prometric's days of operation.
Represent Prometric's vision, mission, and values.
Safeguard the test center from misconduct.
When applicable, digitally scan and record candidate fingerprint identification.
Write detailed and accurate reports and correspondence.
Handle small tools and pack equipment for shipping or unpack it for installation.
Maintain computers in the lab and office setting while following safety protocols.