Test Center Administrator (FT)

Prometric•Memphis, TN

3d•$15•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its testing centers and supports candidates taking important exams in a fast-paced environment. The role verifies candidate identification, monitors exams, and applies strict policies and procedures to protect exam integrity and provide a fair, comfortable testing experience. TCAs help lead and control the computer-based testing environment and maintain a secure center and its materials. This is a full-time position in Memphis, Tennessee. Hours vary, and the site may operate Monday through Saturday, with Saturday availability required, occasional evening hours, and possible Sunday hours. Candidates should be available for flexible scheduling, including shifts between 7:00 a.m. and 10:00 p.m.; schedules are provided two weeks in advance.

Requirements

High school diploma or equivalent required.
At least one year of in-person customer service experience required; examples include call center, retail, or restaurant work.
Must be at least 18 years old.
Communicate professionally and effectively with candidates and coworkers.
Write detailed and accurate reports and correspondence.
Multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
Ability to bend, stoop, and lift up to 40 pounds.
Ability to remain stationary for extended periods while administering exams.
Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Visual ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring.
Ability to maintain computers in a lab and office setting, including maneuvering in tight spaces while following safety protocols.
Availability for flexible scheduling, including Saturday availability and occasional evening hours.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including use of wands.
Continuously monitor candidates while they complete exams.
Report and/or resolve candidate issues promptly.
Maintain a secure environment and protect test center materials at all times.
Ensure each candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Be flexible with scheduling based on Prometric's days of operation.
Represent Prometric's vision, mission, and values.
Safeguard the test center from misconduct.
When applicable, digitally scan and record candidate fingerprint identification.