Test Center Administrator (FT)

Prometric • Memphis, TN

2d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and helps provide a secure, fair, and comfortable environment for people taking computer-based exams. The role involves verifying candidate identification, monitoring exams, applying test center policies and procedures, and safeguarding exam integrity. The position is based at the Memphis, Tennessee test center at 5175 Elmore Rd.

This is a full-time position with hours that vary. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; Saturday availability is required, occasional evening hours are required, and Sunday hours are possible. Candidates should be available for flexible scheduling on operating days, with schedules provided two weeks in advance.

Prometric lists the following perks for employees hired for 20 or more hours: 12 paid holidays off annually based on work schedule and start date, no selling or quotas, an office setting environment, no inventory, stocking, floor moves, or overnight shifts, paid training, sick time prorated based on start date, 401(k), Employee Assistance Program, vision, and FSA. The full-time perks listed are legal and vacation.

Requirements

• High school diploma or equivalent required.
• At least one year of in-person customer service experience required; examples include call center, retail, or restaurant work.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Must be able to bend, stoop, and lift up to 40 pounds.
• Ability to remain in a stationary position for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in the lab and office setting by maneuvering physically in tight spaces while following safety protocols.
• Must be available to work Saturdays; occasional evening hours are required, and Sunday hours are possible.
• Must be open to flexible scheduling.

Nice To Haves

• College experience is a plus.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including use of wands.
• Continuously monitor candidates as they complete exams.
• Report candidate issues and/or resolve them with urgency.
• Maintain a secure environment and secure materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Adjust availability flexibly based on Prometric's days of operation.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center from misconduct.
• If applicable, digitally scan and record candidate fingerprint identification.

Benefits

• 12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision.
• FSA.
• Legal and vacation for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED