Test Center Administrator (FT)

Prometric • Abilene, TX

4d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and helps provide a secure, fair, and comfortable environment for people taking computer-based exams. The role involves verifying candidate identification, monitoring exams, enforcing test center policies and procedures, responding to candidate issues, and protecting exam integrity. TCAs work in a fast-paced, office-setting environment and may need to support test center operations on a flexible schedule.

This is a full-time position in Abilene, Texas. The site may operate Monday through Saturday, with hours varying. Saturday availability is required, occasional evening hours are required, and Sunday hours are possible. The ideal candidate is available for a variety of shifts; schedules are provided two weeks in advance. The position requires at least one year of in-person customer service experience and a high school diploma or equivalent. Physical duties include standing or remaining stationary for extended periods, moving through the testing room regularly, escorting candidates, and lifting up to 40 pounds.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience, such as call center, retail, or restaurant experience.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, and to pack equipment for shipping or unpack it for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to physically maneuver in tight spaces while maintaining safety protocols.
• Availability to work Saturdays; occasional evening hours are required, and Sunday hours may be possible.
• Ability to work a flexible variety of shifts.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues promptly.
• Maintain the security of the test center and its materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Flex scheduling based on Prometric's days of operation.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.
• Write detailed and accurate reports and correspondence.
• Handle small tools and pack equipment for shipping or unpack equipment for installation.
• Maintain computers in the lab and office setting while following safety protocols.

Benefits

• 12 paid holidays off annually, based on work schedule and start date.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision FSA.
• Legal vacation for full-time employees.
• Office-setting environment.
• No selling or quotas.
• No inventory, stocking, floor moves, or overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED