Test Center Administrator (FT)

Prometric•Phoenix, AZ

9d•$18•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and helps administer computer-based exams in a fast-paced environment. The role supports candidates taking important exams by verifying identification, monitoring testing, and enforcing policies and procedures to protect exam integrity. The position is based at the Phoenix, Arizona test center and reports to the Test Center Manager. This is a full-time role with hours that vary. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; Saturday availability is required. The candidate must be flexible to work shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m. Occasional evening hours are required, and Sunday hours are possible. Schedules are provided two weeks in advance.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience, such as call center, retail, or restaurant experience.
Must be at least 18 years old.
Ability to communicate professionally and effectively with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
Ability to bend, stoop, and lift up to 40 pounds.
Ability to remain stationary for extended periods while administering exams.
Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Visual ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Ability to maintain computers in lab and office settings, including maneuvering physically in tight spaces while following safety protocols.
Flexible availability for shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m.; Saturday availability is required.
Availability for occasional evening hours; Sunday hours may be possible.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including using wands.
Continuously monitor candidates while they complete exams.
Report and/or resolve candidate issues promptly.
Maintain a secure environment and protect test center materials at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Adapt to scheduling based on Prometric's days of operation.
Represent Prometric's vision, mission, and values.
Safeguard the test center from misconduct.
When applicable, digitally scan and record candidate fingerprint identification.

Benefits

12 paid holidays annually, based on work schedule and start date, for employees hired for 20 or more hours.
Paid training.
Sick time prorated based on start date.
401(k).
Employee Assistance Program.
Vision coverage.
Flexible Spending Account (FSA).
Legal benefit for full-time employees.
Vacation for full-time employees.
Office setting; no selling or quotas, inventory, stocking, floor moves, or overnight shifts.