Test Center Administrator (FT)

Prometric•Rochester, MN

1d•$17•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and helps provide a secure, fair, and comfortable environment for people taking exams. The role involves verifying candidate identification, monitoring exams, and applying policies and procedures to protect exam integrity. TCAs work in a fast-paced testing environment and may perform security checks, report or resolve candidate issues, and maintain test center materials and equipment. The position is full-time, with varying hours and flexible scheduling. The site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; Saturday availability is required, occasional evening hours are required, and Sunday hours are possible. Candidates must be open to working a variety of shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m. Schedules are provided two weeks in advance. The role is based at Prometric’s Rochester, Minnesota test center.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience; examples include call center, retail, or restaurant work.
Must be at least 18 years old.
Communicate professionally and effectively with candidates and coworkers.
Write detailed and accurate reports and correspondence.
Multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
Bend, stoop, and lift up to 40 pounds.
Remain stationary for extended periods while administering exams.
Move through the testing room every 8–10 minutes and escort candidates to and from the testing room.
Adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Maintain computers in a lab and office setting by maneuvering in tight spaces while following safety protocols.
Availability to work a variety of shifts, including required Saturday availability and occasional evenings.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including using wands.
Continuously monitor candidates while they complete exams.
Report and/or resolve candidate issues promptly.
Maintain a secure environment and protect test center materials at all times.
Ensure each candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Adapt scheduling to Prometric’s operating days.
Represent Prometric’s vision, mission, and values.
Safeguard the test center from misconduct.
When applicable, digitally scan and record candidate fingerprint identification.