Test Center Administrator (FT)

Prometric • Brookfield, WI

1d • $17 • Onsite

About The Position

The Test Center Administrator (TCA) serves as the face of Prometric in its test centers and helps maintain a secure, fair, and comfortable computer-based testing environment. The role involves supporting people taking important exams in a fast-paced setting by verifying identification, monitoring exams, and following strict policies and procedures to protect exam integrity.

This is a full-time position in Brookfield, Wisconsin. Hours vary, and the site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m. The role requires Saturday availability, flexibility to work varied shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m., and occasional evening hours. Sunday hours are possible. Schedules are provided two weeks in advance. Paid training is provided.

Requirements

• High school diploma or equivalent required.
• At least one year of in-person customer service experience required.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to adjust or focus computer screens and view testing rooms through camera monitors while proctoring exams.
• Availability to work varied shifts Monday through Saturday; Saturday availability is required, and occasional evening hours may be required.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain a secure environment and secure materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric days of operation.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.
• Move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Maintain computers in the lab and office setting, maneuvering in tight spaces while following safety protocols.

Benefits

• 12 paid holidays annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision coverage.
• Flexible Spending Account (FSA).
• Legal benefit for full-time employees.
• Vacation for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED