Test Center Administrator (FT)

Prometric • Troy, MI

7d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its test centers and supports candidates taking exams. The role is part of a growing specialization within the company and involves working in a fast-paced environment while maintaining exam integrity through identification checks, exam monitoring, and adherence to policies and procedures. Prometric reports employing more than 600 TCAs worldwide.

This is a full-time position based at the Troy, Michigan test center. Hours vary; the site may be open Monday through Saturday from 7:00 a.m. to 6:00 p.m., with occasional evening hours and possible Sunday hours. Saturday availability is required. Candidates must be open to flexible scheduling, with schedules provided two weeks in advance. The ideal candidate can work a variety of shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m.

The work takes place in an office and testing-center setting. Employees hired for 20 or more hours receive the listed perks; full-time employees also receive legal vacation.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience; examples include call center, retail, or restaurant work.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to physically move through the test room and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maneuver in tight spaces while maintaining safety protocols.
• Availability to work Saturdays and flexible shifts; occasional evening work is required, and Sunday hours may be possible.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates while they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain a secure environment and safeguard test center materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Remain flexible with scheduling based on Prometric's days of operation.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center from misconduct.
• If applicable, digitally scan and record candidate fingerprint identification.
• Write detailed and accurate reports and correspondence.
• Move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Maintain computers in the lab and office setting while following safety protocols.

Benefits

• 12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision benefits.
• Flexible spending account (FSA).
• Legal benefits for employees hired for 20 or more hours.
• Vacation for full-time employees.
• Office-setting environment.
• No selling or quotas.
• No inventory, stocking, floor moves, or overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED