Test Center Administrator (FT)

Prometric•Troy, MI

7d•$19•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and supports candidates taking important exams. The role works in a fast-paced, computer-based testing environment and is responsible for verifying candidate identification, monitoring exams, and following policies and procedures that protect exam integrity. The TCA helps provide every candidate with a fair and comfortable testing experience while maintaining a secure test center. This is a full-time position in Troy, Michigan. Hours vary, and the site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m. Saturday availability is required; occasional evening hours and possible Sunday hours may be needed. Candidates should be available for flexible shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m. Schedules are provided two weeks in advance. Paid training is provided.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience, such as in a call center, retail, or restaurant setting.
Must be at least 18 years old.
Communicate professionally and effectively with candidates and coworkers.
Write detailed and accurate reports and correspondence.
Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
Able to bend, stoop, and lift up to 40 pounds.
Able to remain stationary for extended periods while administering exams.
Able to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Able to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Able to maintain computers in a lab and office setting, including maneuvering in tight spaces while following safety protocols.
Available to work Saturday and flexible shifts; occasional evening hours may be required, with possible Sunday hours.

Nice To Haves

College experience.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including use of wands.
Continuously monitor candidates while they complete exams.
Report and/or resolve candidate issues promptly.
Maintain a secure environment and secure materials in the test center at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Be flexible with scheduling based on Prometric’s days of operation.
Represent Prometric’s vision, mission, and values.
Safeguard the test center from misconduct.
When applicable, digitally scan and record candidate fingerprint identification.

Benefits

12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
Paid training.
Sick time prorated based on start date.
401(k).
Employee Assistance Program.
Vision benefits.
Flexible Spending Account (FSA).
Legal benefits for full-time employees.
Vacation for full-time employees.
No selling or quotas.
Office setting environment.
No inventory, stocking, floor moves, or overnight shifts.