Test Center Administrator (FT)

Prometric•Mentor, OH

7d•$15•Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its test centers and supports candidates taking high-stakes exams. The role helps maintain a secure, controlled computer-based testing environment by verifying candidate identification, monitoring exams, and applying exam-integrity policies and procedures. It also focuses on providing candidates with a fair and comfortable testing experience. This is a full-time position in Mentor, Ohio. Hours vary, and the site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m. The role requires Saturday availability, occasional evening hours, and possibly Sunday hours. Candidates should be open to flexible shifts, which may fall Monday through Saturday between 7:00 a.m. and 10:00 p.m. Schedules are available two weeks in advance.

Requirements

High school diploma or equivalent.
At least one year of in-person customer service experience, such as call center, retail, or restaurant experience.
Must be at least 18 years old.
Ability to communicate professionally and effectively with candidates and coworkers.
Ability to write detailed, accurate reports and correspondence.
Ability to multitask and handle small tools, and to pack equipment for shipping or unpack it for installation.
Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
Ability to bend, stoop, and lift up to 40 pounds.
Ability to remain stationary for extended periods while administering exams.
Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Ability to maintain computers in lab and office settings, including physically maneuvering in tight spaces while following safety protocols.
Availability to work a variety of shifts, including Saturdays and occasional evenings; possible Sunday hours.

Nice To Haves

College experience.

Responsibilities

Maintain and apply knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including using wands.
Continuously monitor candidates while they complete exams.
Report and/or resolve candidate issues promptly.
Maintain a secure test center environment and safeguard test center materials.
Ensure each candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Be flexible with scheduling based on Prometric's days of operation.
Represent Prometric's vision, mission, and values.
Safeguard the test center from misconduct.
When applicable, digitally scan and record candidate fingerprint identification.

Benefits

12 paid holidays annually for employees hired for 20 or more hours, based on work schedule and start date.
Paid training.
Sick time prorated based on start date.
401(k).
Employee Assistance Program.
Vision coverage.
Flexible Spending Account (FSA).
Legal benefit for full-time employees.
Vacation for full-time employees.
No selling or quotas.
Office setting environment.
No inventory, stocking, floor moves, or overnight shifts.