Regional Property Manager-Baltimore or Columbia HD Office, MD.

Enterprise Community Partners•Baltimore, MD

11d•$100,000 - $127,000•Hybrid

About The Position

The Regional Property Manager provides leadership, direction, and oversight for the operations of a large portfolio of properties, promoting safe and attractive homes, high-quality service, resident satisfaction, associate engagement, operational efficiency, and strong financial results. The portfolio may include properties in Maryland, Washington, D.C., Virginia, and/or Pennsylvania. This is a hybrid position with three to four onsite days each week at either the Baltimore or Columbia headquarters office; the assigned primary office is determined by the manager. The role leads and develops Property Managers and their teams, oversees operating budgets and maintenance plans, monitors marketing and occupancy results, and ensures effective operating systems, communication, and regulatory compliance. It also involves reviewing expenses and operational reports, resolving escalated issues, assessing property conditions and capital needs, supporting resident services, and maintaining a strong community safety culture. The Regional Property Manager directly manages 7–10 Property Managers and carries out related supervisory duties, including hiring, training, work assignment, performance evaluation, and addressing employee concerns. The position is expected to average 40 hours per week, though additional work time will likely be required because of the nature of property management and its administrative demands. Video conferencing is used frequently, often multiple times in a workday.

Requirements

At least five years of property management experience or management experience in a related field.
At least three years of supervisory experience.
At least three years of multiple-site residential management experience.
High school diploma or GED.
Strong financial acumen, including the ability to understand basic financial statements and manage expenses and revenue within budgets.
Demonstrated experience and a solid track record in marketing and leasing.
Ability to lead, direct, and motivate others to innovate and excel.
Strong organizational and follow-up skills, with the ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written English communication skills and the ability to interact with diverse associates, residents, and external agencies.
Ability to use reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues.
Ability to read English well enough to understand policies, procedures, safety notices, business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to quickly learn new applications.
Excellent interpersonal skills, a positive attitude, enthusiasm, and energy.
Strong attention to detail and a strong customer service orientation toward older adults.
Ability to handle a high volume of telephone calls.
Possess and maintain timely and reliable transportation.

Nice To Haves

Bachelor’s degree.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification from a nationally recognized compliance training program, and experience; alternatively, the ability and commitment to obtain certifications at the next available course offering.

Responsibilities

Attract, retain, coach, motivate, and lead Property Managers and subordinate teams, holding them accountable for mission, quality, safety, and other performance objectives.
Oversee the development and performance of property operating budgets and maintenance plans; provide coaching, direction, and corrective action to achieve financial targets, quality standards, resident satisfaction, and associate engagement.
Monitor community sales performance and ensure effective execution of marketing plans and achievement of occupancy goals.
Work with Home Office support departments to implement and maintain operational systems, processes, and controls consistent with Enterprise Residential standards and regulations.
Establish and maintain effective communication strategies with teams.
Monitor, review, and approve property expenses, including payroll and vendor invoices.
Interact with residents, agencies, vendors, and others to resolve escalated issues.
Prepare, analyze, monitor, and distribute operational and financial reports, and respond appropriately to results.
Monitor buildings, grounds, and surrounding areas to assess physical condition, maintenance, and capital improvement needs.
Partner with Resident Services to provide community initiatives, support active programs, encourage resident participation, and engage residents in social, educational, and planned activities and events.
Ensure property teams implement and routinely practice community safety protocols.
Identify talent within properties and develop associates for future opportunities.
Stay informed about industry trends, best practices, and local market conditions, and keep management informed.
Ensure compliance with federal, state, and local regulations and Enterprise Residential policies, procedures, and standards.
Directly manage 7–10 Property Managers; interview, hire, and train associates; plan, assign, and direct work; evaluate performance; reward and discipline associates; and address complaints and resolve problems.
Perform other duties as assigned.