Health Specialist Jobs

About The Position

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.

Nice To Haves

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and facility policies and procedures.
• Maintain confidentiality and security of privileged information.
• Maintain working knowledge of Company and facility software.
• Follow Company and customer facility codes of conduct and policies.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Assist with additional work duties or responsibilities as required.
• Apply medical privacy regulations consistently to prevent unauthorized disclosure.
• Manage and safeguard patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Respond to internal and external patient-record requests by retrieving and transmitting records appropriately.
• Answer inbound and outbound calls.
• Assist walk-in patients as needed.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations specified for the site.
• Schedule pickups as needed.
• Perform other duties as assigned.