Health Information Management Specialist I

Gillette Children's•Saint Paul, MN

16h•$21 - $28•Hybrid

About The Position

Gillette Children's is seeking a Health Information Management Specialist I to process and gather protected health information (PHI) in all formats. The work includes record maintenance, storage and retrieval, scanning, indexing, record analysis, deficiency reporting, and handling requests for records from internal and external customers. The specialist supports the patient experience through direct communication with patients and facilities and ensures records are complete and accurate in preparation for specialized care. The role requires a professional attitude and compliance with federal, state, and accrediting agency standards. Staff work in coordinated teams across departments to serve patients with challenging and complex conditions, communicating effectively and supporting integrated care. This is a 1.0 FTE position (40 hours per week), Monday through Friday, 8:00 a.m. to 4:30 p.m. Work is a combination of on-site and remote work. Training takes place on-site at the 455 Phalen building; after training, staff work remotely from home and rotate into the main hospital one day per week. The hourly wage is $21.00 to $27.99, with a median wage of $23.33. Pay depends on relevant experience, education, certification or licensure, and internal equity.

Requirements

High school diploma or GED.
At least 1 year of related experience.

Nice To Haves

1–3 years of progressive HIM experience, or student status in an AHIMA-accredited program.
RHIT, RHIA, CCA, or CCS credential.
Advanced education, such as an associate or bachelor's degree.

Responsibilities

Communicate professionally with departments and staff, respond promptly and appropriately to customer requests, and follow up to ensure needs are met.
Use available technology and people resources to optimize the patient experience.
Complete work promptly while meeting quality and benchmark expectations.
Help Gillette care teams resolve patient-record concerns and assist patients and families with portal access and records-gathering issues.
Coordinate with other departments to support new patient visits.
Complete concurrent analysis and scanning on inpatient units to ensure records are complete and accessible to staff involved in patient care and that core admission elements are present.
Perform release-of-information, scanning, indexing, and deficiency-management work using systems including Cerner, RightFax, PsiGen, eDOCS, and CommonWell.
Prioritize work by urgency, including scanning records related to upcoming appointments.
Follow department and organizational workflows for sorting, scanning, indexing, gathering outside records, release of information, deficiency management, chart completion, portal inquiries, Joint Commission standards tracking when needed, and assigned projects.
Use critical thinking to identify errors or duplicate information in medical records and take corrective action.
Maintain accuracy, completeness, and currency of patient information, using appropriate tools and attention to detail.
Demonstrate competency with organizational systems, scanning and importing, the electronic medical record, office equipment, online resources, and other relevant technology; provide team guidance when appropriate.
Follow organizational and department policies, guidelines, workflows, and attendance policy, and protect the confidentiality of personal health information.
Be ready to work at the start of the shift, maintain a positive approach, and manage the timecard accurately.
Initiate goal development, consult with the Practice Manager, and enter goals into the HR system.
Complete self-assessments and mandatory annual requirements on time, and complete 80% of assigned peer feedback.