Patient Access Specialist 4 - Boise Medical Center, Emergency Department

St. Luke's Health System • Boise, ID

7h

About The Position

The Patient Access Specialist 4 responds to patient, provider, and department/service area needs with a strong emphasis on customer service and accuracy. Responsibilities include registration, complex scheduling, referral coordination, benefit verification, preauthorization, order transcription, and responding to general inquiries from patients, providers, and the general public. As a subject matter expert and lead, the specialist serves as a role model, mentor, trainer, and resource to coworkers, helping foster a positive, supportive, and engaged workplace culture that contributes to an exceptional patient experience. The position is based in the Emergency Department at Boise Medical Center and works Monday through Thursday, 6:00 p.m. to 4:30 a.m.

Requirements

• High school diploma or equivalent.
• Three years of relevant experience.

Responsibilities

• Register, schedule, and coordinate referrals for patients.
• Discuss financial options and explain insurance coverage, including authorizations, verifications, and estimates.
• Use a variety of technologies, tools, and resources to support departmental workflows.
• Serve as a role model, mentor, trainer, and resource to coworkers.
• Respond to patient, provider, department/service area, and general public inquiries with an emphasis on customer service and accuracy.
• Perform benefit verification, preauthorization, order transcription, and complex scheduling.
• Perform other duties as assigned.

Benefits

• Competitive salary
• Retirement plans
• Medical, dental, and vision offerings
• On-site massages
• On-site counseling through the Employee Assistance Program
• Access to the Personify Health Wellness tool
• Formal training and career development offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED