Health Information Specialist I

Datavant•Alabama, AL

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions for organizations across the healthcare ecosystem. The Health Information Specialist I receives and processes requests for patient health information, manages patient health records, and safeguards confidential records in accordance with company, facility, and HIPAA requirements. The role prepares and assembles patient charts, creates digital images of paperwork for electronic medical records, and retrieves and transmits requested records to appropriate recipients. The position also involves answering inbound and outbound calls, potentially assisting walk-in patients, and supporting administrative tasks such as handling faxes, opening mail, and data entry. The specialist maintains familiarity with company and facility software, meets site productivity expectations, communicates work or site difficulties and changes in volume to a manager, and may schedule pickups or assist with other duties as needed. The schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. The role is not eligible for employment sponsorship.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfortable regularly using phones, fax machines, printers, and other general office equipment.
Professional verbal and written communication skills in English.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process patient health information requests in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage patient health records and safeguard them in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Respond to requests for patient records from within the facility and external sources by retrieving and transmitting records appropriately.
Answer inbound and outbound calls.
May assist patients who walk in.
May assist with administrative duties, including handling faxes, opening mail, and data entry.
Meet productivity expectations established for the specific site.
May schedule pickups.
Maintain working knowledge of company and facility software.
Adhere to the company's and customer facilities' codes of conduct and policies.
Inform the manager of work or site difficulties and fluctuating volumes.
Assist with additional duties or responsibilities as required.