Health Information Specialist I

Datavant•Columbia, TN

10d•$16 - $18•Onsite

About The Position

This entry-level role processes release-of-information requests, particularly requests for medical records, accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that only authorized individuals receive medical information and that disclosures comply with the request, authorization, company policy, facility policy, and HIPAA regulations. The role is onsite at one location in Columbia, Tennessee, with a full-time Monday–Friday schedule from 7:30 AM to 4:00 PM CST. Work includes assisting patient walk-ins, supporting callers, handling incoming and outgoing mail and faxed requests, copying records to CD or flash drive, and documenting information in multiple platforms using two computer monitors. The position may also require overtime during peak seasons and the ability to commute between locations as needed.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical-records work.
Strong data-entry skills.
Ability to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Assist with additional duties or responsibilities as required.
Manage and safeguard patient health records in compliance with HIPAA standards.
Prepare new patient charts using documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to internal and external requests.
Answer inbound and outbound calls and may assist patient walk-ins.
Assist with administrative tasks, including handling faxes, opening mail, and data entry.
Meet site-specific productivity expectations.
May schedule pickups.
Copy medical records to CD or flash drive and document information in multiple platforms.
Perform other duties as assigned.