Health Information Specialist I

Datavant • Glendale, AZ

12d • Onsite

About The Position

This is an entry-level role responsible for processing release-of-information requests, particularly requests for medical records. The specialist retrieves and releases records accurately and promptly, provides quality customer service, and protects patient privacy by ensuring that disclosures are authorized and comply with the request, company and facility policies, and HIPAA regulations.

The position is onsite in Glendale, California, and is full-time, Monday through Friday, from 8:30 a.m. to 5:00 p.m. The role involves managing patient health records, assembling and digitizing records, responding to internal and external record requests, and supporting related customer-service and administrative tasks. Training, job shadowing with an assigned mentor, and company equipment are provided. The role may require overtime during peak seasons and commuting between locations as needed.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate and compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced, high-volume environment.
• Proficiency in Microsoft Office, including Word and Excel.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with different electronic health record (EHR) and billing systems.
• Experience working with subpoenas.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Verify patient authorization and retrieve and release medical records in compliance with HIPAA regulations.
• Maintain confidentiality and security of privileged information and safeguard patient records against unauthorized disclosure.
• Ensure timely, accurate documentation and meet site-specific productivity expectations.
• Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating volumes.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and transmit patient records in response to requests from facility personnel and external sources.
• Answer inbound and outbound calls and may assist patient walk-ins.
• May handle administrative duties such as faxes, mail, and data entry.
• May schedule pickups.
• Assist with additional work duties or responsibilities as required; other duties as assigned.

Benefits

• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.
• Comprehensive onsite/virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED