Health Information Specialist I

Datavant•Conway, AR

1d•Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release-of-information requests, particularly requests for medical records. The role focuses on timely, accurate processing and high-quality customer service while protecting patient privacy and ensuring disclosures comply with the request, authorization, company policy, and HIPAA regulations. This is an onsite, full-time role in Conway, Arkansas, with scheduled hours of 8:00 a.m. to 4:30 p.m., Monday through Friday. The specialist manages patient health records, processes internal and external requests, retrieves and transmits records appropriately, prepares charts, and creates digital images of paperwork for electronic medical records. The role also involves phone calls and may include assisting walk-in patients and performing administrative tasks such as fax handling, mail opening, data entry, and scheduling pickups. The role requires meeting site productivity expectations and may involve overtime during peak seasons. Datavant provides onsite or virtual training followed by job shadowing with an assigned mentor, and supplies company equipment, including a computer, monitor, and virtual phone. Full benefits are offered, including PTO, health, vision, and dental insurance, a 401(k) savings plan, and tuition assistance. The position is not eligible for employment sponsorship.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency and strong data-entry skills.
Proficiency with Microsoft Office, including Word and Excel.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Ability to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks and work in a fast-paced, high-volume environment.

Nice To Haves

Knowledge of HIPAA and medical terminology.
Familiarity with different electronic health record and billing systems.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort sharing ideas, process-improvement suggestions, and feedback with internal stakeholders.

Responsibilities

Receive and process patient health information requests in accordance with company and facility policies and procedures.
Protect patient privacy and maintain the confidentiality and security of privileged information.
Apply medical privacy regulations consistently to prevent unauthorized disclosure and ensure compliance with HIPAA standards.
Manage, safeguard, retrieve, and appropriately transmit patient health records.
Prepare new patient charts using documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Respond to requests for patient records from within the facility and from external sources.
Maintain working knowledge of company and facility software and document information across platforms.
Answer inbound and outbound calls and, when needed, assist patient walk-ins.
May handle administrative duties such as faxes, opening mail, and data entry.
May schedule pickups.
Inform the manager about work, site difficulties, and fluctuating volumes.
Meet productivity expectations established for the site.
Assist with additional duties or responsibilities as required.