Health Information Specialist I

Datavant•Daytona Beach, FL

15h•Onsite

About The Position

Datavant is hiring a full-time Health Information Specialist I to work onsite at one location in Daytona Beach, Florida. The role processes requests for patient health information in a high-volume production environment, including taking calls from patients, insurance companies, and attorneys regarding medical-record status. The specialist documents information across multiple platforms using two computer monitors and handles records in accordance with company and facility policies, privacy regulations, and HIPAA standards. The position also includes assembling and managing patient records, preparing charts, creating digital images of paperwork for electronic medical records, retrieving and transmitting records, and assisting with calls, walk-ins, and administrative work such as faxes, mail, and data entry. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. Overtime may be required during peak seasons.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain the confidentiality and security of privileged information and consistently apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software.
Follow company and customer facility codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to requests for patient records from within the facility and external sources by retrieving and transmitting records appropriately.
Answer inbound and outbound calls.
Assist patient walk-ins as needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet site-specific productivity expectations.
Schedule pick-ups as needed.
Assist with additional duties and responsibilities as required.