Health Information Specialist I

Datavant • Indianapolis, IN

5d • Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release-of-information requests, particularly requests for medical records. The role is responsible for timely, efficient, accurate processing and high-quality customer service while protecting patient privacy and ensuring that disclosures are authorized and comply with requests, company policies, facility policies, and HIPAA regulations. This is an onsite position in Indianapolis, Indiana, with a Monday-through-Friday schedule from 8:00 a.m. to 4:30 p.m. EST.

The specialist receives and processes requests for patient health information; manages patient records; prepares and assembles charts; creates digital images of paperwork for electronic medical records; and retrieves and transmits records to internal and external requesters. The role also involves phone support, mail and fax handling, data entry, assisting patient walk-ins, and other administrative or assigned duties. Employees must meet site productivity expectations and may be asked to work overtime during peak seasons.

Datavant provides onsite or virtual training followed by job shadowing with an assigned mentor, as well as company equipment. The position is not eligible for employment sponsorship. Depending on the client, post-offer health screenings and proof of or completion of vaccinations may be required; exemption requests are reviewed case by case.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate and compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with different EHR and billing systems.
• Strong organizational and time-management abilities.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Process release-of-information requests, including medical record requests, accurately and efficiently.
• Protect the confidentiality and security of privileged information and prevent unauthorized disclosure of patient information.
• Manage patient health records and safeguard them in compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
• Answer inbound and outbound calls and assist with patient walk-ins as needed.
• Manage incoming and outgoing mail and assist with administrative duties such as handling faxes, opening mail, and data entry.
• Document information in multiple platforms and assist with copying radiology records.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating work volumes.
• Meet productivity expectations established for the site and schedule pickups when needed.
• Assist with additional duties or responsibilities as required.

Benefits

• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off.
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED