Health Information Specialist I

Datavant•Nashville, TN

13d•Onsite

About The Position

This entry-level, full-time role processes requests to release patient medical records, ensuring they are handled accurately, efficiently, and with high-quality customer service. The specialist protects patient privacy by releasing information only to authorized individuals and by following the request, authorization, company policy, and HIPAA regulations. The work includes processing records, responding to calls from patients and other requestors, documenting information across multiple platforms, and supporting related records and administrative tasks. The role is onsite at one location in Nashville, Tennessee, Monday through Friday, 7:30 a.m. to 4:00 p.m. CST. Overtime may be required during peak seasons.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.
Customer service, data entry, or release-of-information experience.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and consistently apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Answer inbound and outbound calls, including calls from patients, insurance companies, and attorneys about medical-record request status.
Assist patient walk-ins as needed.
Perform administrative duties as needed, such as handling faxes, opening mail, and data entry.
Meet productivity expectations established for the site.
Inform the manager about work or site difficulties and fluctuating volumes.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Assist with additional duties or responsibilities as required and schedule pick-ups when needed.