Health Information Specialist I

Datavant•Virginia Beach, VA

4d•Onsite

About The Position

Datavant is seeking a Health Information Specialist to provide call support and process medical record requests. This patient-facing role supports accurate, timely, and compliant handling of records and related requests. Duties include front desk support, Release of Information (ROI) processing, faxing and scanning, burning medical images to CDs and sharing images electronically, and assisting with storage ordering and review. The role also involves professional communication with patients, providers, authorized requestors, and on-site clients, along with reporting and administrative work such as data entry and email. The position is onsite in Virginia Beach, Virginia, Monday through Friday from 8:00 a.m. to 4:30 p.m. Training includes Datavant DHISC training and hands-on, role-specific onboarding during the first 30 days. Employees must complete and pass a 90-day ROI Certification course with a score of at least 85%, and pass an introductory HIPAA examination annually. Overtime may be required during peak seasons. The role offers opportunities for growth and advancement within the company.

Requirements

High school diploma or GED from an institute accredited and recognized by the State Department of Education.
Strong customer service and communication skills, including professional verbal and written communication in English.
Comfort working in a patient-facing, front desk environment.
Attention to detail and quality when handling medical records and confidential information.
Reliability, punctuality, and professionalism.
Ability to multitask, organize and manage multiple tasks, and work independently with minimum supervision.
Ability to respond to changing priorities and work quickly in a fast-paced environment.
Basic computer proficiency and strong data entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Ability to work overtime during peak seasons when required.
Pass the 90-day ROI Certification course with a score of 85% or higher.
Pass the annual introductory HIPAA examination.
Meet applicable post-offer health screening and vaccination requirements, subject to the stated exemption review process.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort proposing ideas and process improvements and providing feedback to internal stakeholders.

Responsibilities

Serve as the front desk point of contact for patients requesting medical records or releases.
Provide phone support to patients, providers, and authorized requestors.
Process Release of Information (ROI) requests accurately and promptly.
Fax, scan, and manage incoming and outgoing medical record requests.
Burn medical images to CDs and share images electronically as required.
Support client relationship management through professional communication.
Assist with reporting and administrative duties, including data entry and email.
Follow HIPAA, privacy regulations, and facility policies.
Complete required annual HIPAA testing and the 90-day ROI Certification course.