Health Information Specialist I

Datavant•Hammond, LA

13d•Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions for organizations across the healthcare ecosystem. The Health Information Specialist I role is a full-time, on-site position in Hammond, Louisiana, working Monday through Friday from 8:00 AM to 4:30 PM CST. The role operates in a high-volume production environment and processes medical record requests from patients, insurance companies, attorneys, and other sources. The specialist manages patient health records, handles calls and administrative tasks, and uses multiple platforms and computer monitors to document and process information. The position requires applying privacy and security practices, including HIPAA standards, and meeting site-specific productivity expectations. The role may include patient walk-ins, scheduling pickups, and additional duties as needed. Overtime may be required during peak seasons.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical record information.
Strong data-entry skills.
Ability to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software.
Follow the company’s and customer facilities’ codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage patient health records and safeguard them in accordance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to internal and external requests for patient records by retrieving and transmitting records appropriately.
Answer inbound and outbound calls, including calls from patients, insurance companies, and attorneys requesting medical status.
Assist with patient walk-ins as needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations established for the specific site.
Schedule pickups as needed.
Assist with additional work duties or responsibilities as required.
Perform other duties as assigned.