Health Information Specialist I

Datavant • Irvine, CA

1d • Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions for organizations across the healthcare ecosystem. The Health Information Specialist I is an entry-level role responsible for processing release-of-information requests, particularly medical record requests, accurately and efficiently while providing high-quality customer service. The position safeguards patient privacy by ensuring that information is released only to authorized individuals and in accordance with requests, authorizations, company policy, facility policy, and HIPAA regulations.

This is an onsite, full-time position in Irvine, California, scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m. PST. Work includes call support, processing release-of-information requests, managing incoming and outgoing faxes, creating CDs of images, assisting walk-ins, and documenting information across multiple platforms using two monitors. The role operates in a high-volume environment and requires meeting site-specific productivity expectations. Training includes an onsite or virtual program followed by job shadowing with an assigned mentor. Company equipment is provided.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Strong attention to detail and quality when handling accurate and compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.
• Proficiency with Microsoft Office, including Word and Excel.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Medical records experience.
• Customer service experience.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort suggesting new ideas and process improvements and providing feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Protect the confidentiality and security of privileged information and prevent unauthorized disclosure of medical information.
• Manage patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and transmit patient records in response to requests from within the facility and from external sources.
• Answer inbound and outbound calls and provide call support.
• Assist patients and other visitors who walk in, as needed.
• Handle administrative duties such as faxing, opening mail, and data entry, as needed.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating volumes.
• Meet productivity expectations established for the specific site.
• Schedule pickups, as needed.
• Assist with additional duties and responsibilities as required.

Benefits

• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.
• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED