Health Information Specialist I

Datavant•Tillamook, OR

1d•Onsite

About The Position

This entry-level, full-time position processes release-of-information requests for medical records accurately and efficiently, while providing high-quality customer service. The specialist protects patient privacy by ensuring that only authorized individuals can access health information and that all disclosures comply with the request, authorization, company and facility policies, and HIPAA regulations. The role is performed at one location in Tillamook, Oregon, Monday through Friday from 8:00 a.m. to 4:30 p.m. PST. Duties include front-desk support for walk-in patients, answering patient calls, responding to records requests from internal and external sources, and documenting information across multiple platforms. The position may also involve administrative support, such as handling faxes, opening mail, data entry, and scheduling pickups.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Customer service experience.
Data entry experience.
Release-of-information experience.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper and electronic sources.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Provide front-desk support for walk-in patients and answer inbound and outbound calls.
Assist with administrative duties, including handling faxes, opening mail, and data entry.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager of work or site difficulties and fluctuating volumes.
Meet productivity expectations for the site.
Assist with additional duties as required, including scheduling pickups when needed.