Health Information Specialist I

Datavant • Camden, SC

9d • Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions to organizations across the healthcare ecosystem. The Health Information Specialist I is an entry-level, onsite role responsible for processing medical-record release-of-information requests accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by releasing information only to authorized individuals and complying with request requirements, company policies, facility policies, and HIPAA regulations.

This full-time position is based at one location in Camden, South Carolina, with a Monday–Friday schedule from 8:00 AM to 4:30 PM EST. The role includes assisting patient walk-ins, providing phone support, handling incoming and outgoing mail and faxed requests, copying medical records to CD or flash drive, and documenting information in multiple platforms using two computer monitors. The estimated base pay range is $16–$17 per hour.

The role may require overtime during peak seasons and the ability to commute between locations as needed. Clients may require post-offer health screenings and proof of or completion of vaccinations. The job is not eligible for employment sponsorship.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate, compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimum supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.

Nice To Haves

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information according to company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Manage and safeguard patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and appropriately transmit patient records in response to requests from facility personnel and external sources.
• Assist patient walk-ins and answer inbound and outbound calls.
• Handle administrative duties such as processing faxes, opening mail, data entry, and scheduling pickups when needed.
• Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating volumes.
• Meet productivity expectations established for the site.
• Assist with additional duties or responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED