Schedule Specialist (Home Health)

UnitedHealth Group•Atmore, AL

9h•$16 - $22

About The Position

Atmore Community Home Care, part of LHC Group and the Optum family of businesses, provides home health, hospice, and community-based services. The Schedule Specialist manages patient referrals and visit schedules, assigns patient assessments and other physician-ordered visits using an online scheduling system, and collaborates with the Team Leader to match clinicians’ experience and skills to patient needs. The role uses an automated scheduling system to maintain service calendars, processes visit scheduling workflows, monitors referrals and assignments, and communicates with field staff to resolve late, pending, or incomplete visits. The employer describes an environment that offers clear direction, recognition for performance, and development opportunities for other roles.

Requirements

High school education or equivalent experience.

Nice To Haves

At least 1 year of scheduling experience in a health care setting using an online scheduling system.
Exceptional organizational, customer service, communication, and decision-making skills.
Working knowledge of state and federal regulations governing OASIS visits, supervisory visits, and reassessment visits.

Responsibilities

Use an automated scheduling system to maintain calendars of services for episodic and per-visit customers.
Process workflows for requested, scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
Monitor pending referrals daily and assign a licensed professional and case manager for all start-of-care visits.
Communicate daily with field staff about visits in late, pending, or incomplete status and coordinate resolution as appropriate.
Assign patient assessments and other physician-ordered visits, matching clinicians’ experience and skills to patient needs in collaboration with the Team Leader.